Terms and Conditions

Online Shopping Terms and Conditions

  • I - General conditions of sale

    Givec – Importação e Exportação Têxteis, S.A., owner of the GET IN VIBE registered trademark, with head office at Rua Nova do Corujo 4750-784 Vila Boa, Barcelos, Portugal, with the Corporate Taxpayer no. 503884685 is the controller for the processing your personal data and ensures that the data is processed in a lawful, fair and transparent manner, in accordance with the requirements of the existing national legislation on this subject and in the General Data Protection Regulation – Regulation (EU) no. 2016/679 of the European Parliament and of the Council of 27 April 2016.


    How to buy
    The purchasing process is easy, fast and intuitive.
    To receive the products you would like to purchase, with total security and convenience, at an address of your choice, all you have to do is follow a few simple steps:
    • View the product and click on the item of your interest to access further details (product images, description, composition, reference, price, sizes and colours available).
    • Select the desired colour and size and add the item to the Shopping Cart.
    • In the Shopping Cart you have the possibility to change the quantity and even delete items.
    • You can also add items to the Favourites List and save them to order later or to suggest them to someone special. The list is available at your reserved area in My Account.
    • If you wish to complete your order, you must register and log in as a user, if you have not done so yet.
    • You can complete the purchase from the Shopping Cart.
    • When you complete the purchase, you will have to fill in the data required to place the order (invoice, shipping and payment information) and validate it. Meanwhile, you will receive an order confirmation e-mail.
    If you encounter any problems while making your purchase, please do not hesitate to contact us at contact@getinvibe-store.com

  • II - Delivery

    PORTUGAL, SPAIN, FRANCE, GERMANY AND ITALY

    Free shipping

    Delivery time

    2 to 4 business days.
    Orders are delivered between Monday and Friday (except for local or national holidays). Delivery dates assume that there are no physical or structural impediments (e.g., incorrect addresses, force majeure, etc.).

    Orders will only be shipped once the proof of payment is received.

    When finalising the purchase, you may choose a delivery address for the shipment, which may or may not be the same as the invoice address.

    With the order confirmation, an e-mail is sent to you with a tracking number that you can use to locate your order, by accessing the carrier’s website.


  • III - Returns & Deliveries

    Exchanges

    We do not exchange.

    If you want to make an exchange, you must return the item you no longer want and make a new purchase in our online store.

    Returns

    You have 14 days to return your unworn items.

    If you need to send back items, please check for any instructions under returns in your customer account.

    You must place the item in the package without any trace of use along with price tags and invoice, to be refunded the value of your returned order.

    Alternatively, you can request a voucher to be used for future purchases on the GET IN VIBE online store.

    Returns are sent via pick up point delivery. Here are the links to find your nearest pick-up point:

     https://www.dpdgroup.com/pt/mydpd/parcel-shops/search

    If you want our courier to pickup at your home, please contact us by email contact@getinvibe-store.com



  • IV - Privacy Policy

    Your privacy is very important to us, and we appreciate the confidence you place in us.

     

    Givec – Importação e Exportação Têxteis, S.A., owner of the GET IN VIBE registered trademark, with head office at Rua Nova do Corujo 4750-784 Vila Boa, Barcelos, Portugal, with the Corporate Taxpayer no. 503884685 is the controller for the processing your personal data and ensures that the data is processed in a lawful, fair and transparent manner, in accordance with the requirements of the existing national legislation on this subject and in the General Data Protection Regulation – Regulation (EU) no. 2016/679 of the European Parliament and of the Council of 27 April 2016.

     

    How we use the personal data collected

    We always want to provide our customers with the best experience whenever they use our online store or communicate with us, so we collect the following data and information:

     

    Personal data: Name, e-mail address, telephone number, address, credit card number or equivalent means of payment available, as they are essential for processing your order and for purchasing the products on this website, and in order to comply with the obligations deriving from applicable law and regulations. If you refuse to provide us with certain personal data, this may prevent us from processing your order to purchase products or to provide other services on this website.

    Customer history: In order to ensure the best service and communication, we store information about the purchased products, dates of purchase, contacts with our customer service, campaign/response history, complaint history, responses to customer satisfaction surveys, as well as other metrics to support our customer service.

     

    Cookies:  We use cookies to store information such as your personal preferences when you visit our website. These will appear in a pop-up format when you enter the website so you may validate the access (or not) to this information. However, you can turn off cookies in your browser options or by making changes in your antivirus programme tools. Nevertheless, this may change the way you view or interact with our website or even cause the loss of some user permissions.

     

    Automatic information through apps, websites and social media:  We can automatically collect information contained in the browsing and user logs. The information contained in the logs includes your IP address, your ISP, the browser, the duration of your visit and which pages you visited within our website, behaviour on the website, location information, if allowed, as well as other statistics.

    To send a gift to a friend or when a user wishes to recommend a service provided on this website or the purchase of a specific product published on this website to a friend, we may also have access to third parties’ personal data, name and address, which are disclosed by the users of this website.

     

    Potential recipients of your data

    Your personal data may be disclosed to natural or legal persons:

    • for the provision of electronic payment services, through credit/debit cards;

    • to process product sales;

    • to pick, pack and ship products;

    • to solve problems related to the sale of products;

    • to receive payments for the purchase of products;

    • in the scope of marketing campaigns involving duly identified partners when you have given us your consent;

    • to process product returns from customers.

    Furthermore, your personal data may be communicated to judicial, tax and regulatory authorities for compliance with legal obligations and at the express request of those authorities.

    Retention of your personal data

    In order to be able to provide you with the best customer service and for marketing purposes, your personal data will be retained for a maximum of 5 years from the date of collection of your consent, provided that you have not withdrawn your consent within this period.

    Regarding the data we receive from third parties, they will only be retained for as long as necessary, within the scope of the purpose for which they were collected and will then be securely destroyed.

     

     

    Security and data protection

    We want you to know that we take security measures to protect your personal data (including encryption and authentication tools) with internal revisions of our collection practices, storage and processing, as well as other physical security measures where we store personal data. However, no internet or e-mail transmission is completely secure or free of errors. In particular, e-mails sent to or from our services, may not be secure.

     

    Data subject rights

    All data subjects have the right to:

    1. access their data (upon request) and all the information related to their respective processing operations;

    2. obtain the rectification of their personal data;

    3. request the erasure of their personal data, as long as they are no longer necessary for the purpose for which they were collected and/or for compliance with any legal obligations pertaining to Givec – Importação e Exportação Têxteis, S.A., as well as require the restriction of its processing in certain cases;

    4. object that they are used for marketing and/or advertising purposes;

    5. data portability and to receive a copy of the data concerning the data subject;

    6. withdraw prior consent for processing data at any time.

     

    The user can exercise the respective rights by sending an e-mail to: contact@getinvibe-store.com stating the purpose of the request.

    In case you decide to exercise your rights and if one of the personal data provided is your e-mail address, please specify this circumstance in your written request, indicating the e-mail from which you wish to exercise your right of access, rectification, cancellation and opposition.

     

    Other information

    In case of dispute, the consumer may use the following alternative dispute resolution entity of consumption:

    CIAB – Tribunal Arbitral do Consumo (Consumer Arbitration Tribunal) - Rua Dom Afonso Henriques, nº 1, 4700-030 Braga.

     

    This policy may be changed without notice. For this reason, we recommend that you consult this Policy every time you visit our website or our mobile apps.

    Once again, thank you so much for your care and for believing in us and in our mission.