Need help?

Here you will find everything you need to know.

  • How to buy

    The purchasing process is easy, fast and intuitive.

    To receive the products you would like to purchase, with total security and convenience, at an address of your choice, all you have to do is follow a few simple steps:

    • View the product and click on the item of your interest to access further details (product images, description, composition, reference, price, sizes and colours available).
    • Select the desired colour and size and add the item to the Shopping Cart.
    • In the Shopping Cart you have the possibility to change the quantity and even delete items.
    • You can also add items to the Favourites List and save them to order later or to suggest them to someone special. The list is available at your reserved area in My Account.
    • If you wish to complete your order, you must register and log in as a user, if you have not done so yet.
    • You can complete the purchase from the Shopping Cart.
    • When you complete the purchase, you will have to fill in the data required to place the order (invoice, shipping and payment information) and validate it. Meanwhile, you will receive an order confirmation e-mail.

    If you encounter any problems while making your purchase, please do not hesitate to contact us at contact@getinvibe-store.com.

  • Delivery

    PORTUGAL, SPAIN, FRANCE, GERMANY AND ITALY

    Free shipping

     

    Delivery time

    4 to 6 business days (applicable to orders paid until 4 pm).
    Orders received after that hour will only be processed on the next business day.

     

    Orders are delivered between Monday and Friday (except for local or national holidays). Delivery dates assume that there are no physical or structural impediments (e.g., incorrect addresses, force majeure, etc.).

    Orders will only be shipped once the proof of payment is received.

    When finalising the purchase, you may choose a delivery address for the shipment, which may or may not be the same as the invoice address.

    With the order confirmation, an e-mail is sent to you with a tracking number that you can use to locate your order, by accessing the carrier’s website.

  • Exchanges and Returns

    Warranty

    All our products have a 2-year guarantee.

    CANCELLATION

    Please contact us at contact@getinvibe-store.com to inform your order cancellation. You can cancel your order at no cost if it has not yet been shipped.

    The refund will be made within 3-5 days once we have received the returned item at our facilities.
     

    RETURNS

    You have a maximum of 14 days to complete a return.  

    You can return the item under the following circumstances:

    Withdrawal

    • The customer can return the item, provided it retains the original characteristics: tag, proof of purchase and has no traces of use.
    • Once the initial conditions are confirmed, the customer will be refunded.
    • This reimbursement can be made via a voucher to be used in a future purchase.

     Item defect

    • The customer should contact us at contact@getinvibe-store.com with information regarding the status of the product and respective defects, within a maximum of 2 days. Please attach a picture of the item defect to the e-mail, so that we may process your complaint.
    • If the defect or non-conformity is confirmed, the item will be replaced without any additional shipping cost.
    • If the item is out of stock, the full amount paid will be refunded.

     

    EXCHANGES 

    We do not exchange items.

    If you would like to exchange an item, you must return the item you no longer want and make a new purchase at our online store.

     

    Procedure for exchanges and returns

    You have 14 days to return your unworn items.

    If you need to send back items, please check for any instructions under returns in your customer account.

    You must place the item in the package without any trace of use along with price tags and invoice, to be refunded the value of your returned order.

    Alternatively, you can request a voucher to be used for future purchases on the GET IN VIBE online store.

    Returns are sent via pick up point delivery. Here are the links to find your nearest pick-up point:

     https://www.dpdgroup.com/pt/mydpd/parcel-shops/search

    If you want our courier to pickup at your home, please contact us by email contact@getinvibe-store.com


  • Payment Methods

    All prices include VAT (where applicable) at the legal rate in force.

    • CREDIT CARD (VISA, MASTERCARD)